Rivian — Expanding National Network of Service Locations to Keep Customers Happy
Rivian, the automotive startup shaking up the auto industry with its line of electric vehicles (EVs), is ramping up access to service for all those EV drivers. While the company is continuously rolling out new and innovative electric vehicles, it also believes in giving great after-sales service.
A Combined Approach to Servicing Rivian
Our service strategy is a combination of in-person service, mobile service, and remote service, and very much as we’ve said before has to do with comfort along the way. Here are the key components:
Mobile Service: Rivian
On-Demand Service:** The mobile service vans from Rivian can handle most maintenance and repair jobs.
Easy Mobile Scheduling** — Customers can book their mobile service appointments through the Rivian app or website.
*Lower downtime: Ri vian saves you time on having your vehicle out of commission by coming to the customer.
Service Centers:
Well Placed:** Riv ian-built service centers are opening in major markets.
Specialist Engineers:** Our skillfully trained installers can carry out advanced repairs and maintenance.
Tools: Advanced Diagnostic Gear: The most cutting-edge and contemporary diagnostic equipment available today allows for a quick turnaround time with permanent results.
Remote analysis and updates over the air
Monitor:** Rivian’s remote diagnostics system enables the company to actively monitor vehicle health and detect abnormalities.
Over-the-Air Updates:** Wirelessly deploy software updates so vehicles can always have the latest features and performance improvements.
24/7 Customer Support:
24/7 Support:** Rivian boasts a 24-hrs customer support team to help with questions or concerns.
Quick Turnaround Times: The team ensures to solve the issues as quickly as possible.
Overcoming Initial Hurdles
Although Rivian has done really well to erect its service network, there have been a few challenges early on for the company (one of which being plenty of wait times and availability at service centers). Nevertheless, Rivian is aiming to resolve such concerns through an expanded potential
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